Terms of service

This page (together with the documents referred to in it) sets out the terms and conditions under which the products (the "Products") presented on the website www.rattatanshop.mt (the "Website") are supplied to the Customer.

Please read these terms and conditions (the "General Terms and Conditions of Sale") carefully before ordering Products from the Website.

These General Terms and Conditions of Sale apply to all orders received and accepted by Siediti Fuori S.r.l. and form an integral part of them, unless expressly agreed otherwise in the orders themselves.

Contents

  1. Commercial policy
  2. Conclusion of the contract with the Seller
  3. Guarantees and product prices
  4. Price: payment methods and terms
  5. Shipping and delivery of the Products
  6. Customer service
  7. Right of withdrawal
  8. Refund times and methods
  9. Events beyond the Seller's control
  10. Privacy
  11. Applicable law and dispute resolution
  12. Changes and updates
  13. Intellectual property and sale prices
  14. Seller information

The offer and sale of Products on the Website are governed by these General Terms and Conditions of Sale.

The Products purchased on the Website are sold directly by Siediti Fuori S.r.l. (the "Seller"), with registered office at Via G. Medici 9, 35138 Padua (PD), Italy, tax code and VAT number IT05406580281.

You can contact the Seller at any time by writing to info@rattatanshop.mt.

For other legal information, please see the Privacy Policy and the Refund Policy.

1. Commercial policy

1.1 The Seller offers the Products for sale on the Website and carries out its e-commerce activity exclusively with end users who are "consumers".

1.2 A "consumer" is any natural person acting on the Website for purposes outside any business, commercial, craft or professional activity they may carry out. If you are not a consumer, please do not make purchases on the Website.

1.3 In line with its commercial policy, the Seller reserves the right not to process orders from persons other than consumers or orders that do not comply with its commercial policy.

1.4 These General Terms and Conditions of Sale exclusively govern the offer, submission and acceptance of purchase orders for Products on the Website between the users of the Website and the Seller.

1.5 These General Terms and Conditions of Sale do not govern the supply of services or the sale of products by parties other than the Seller that may be present on the Website through links, banners or other connections. Before buying products or services from third parties, we recommend that you check their terms of sale: the Seller is not responsible for the supply of services by third parties or for e-commerce transactions concluded between users of the Website and third parties.

2. Conclusion of the contract with the Seller

2.1 To conclude a contract for the purchase of one or more Products on the Website, you must complete the electronic order form, following the instructions provided. By placing an order through the Website, you confirm that you:

  • have the legal capacity to enter into binding contracts;
  • are at least 18 years old;
  • are buying the Products for personal and non-commercial use.

2.2 Before completing your purchase you will be asked to read the General Terms and Conditions of Sale and the Refund Policy carefully. We will also provide a summary of the essential characteristics of each Product ordered and its price (including all applicable taxes), the available payment methods, the delivery methods and costs, the Seller's contact details, the conditions and procedures for exercising the right of withdrawal, the existence of the legal guarantee of conformity and the after-sales service contact details.

2.3 The order form, shown immediately before the contract is concluded, summarises the essential characteristics of each Product ordered, the price (including all applicable taxes) and the shipping costs, including any additional costs due to the delivery location or to the choice of a delivery method other than the standard one. The contract is concluded when the Seller receives your order form electronically, after checking that the order data are correct.

2.4 The order form will be stored in our database for the time needed to fulfil the order and in any case for the period required by law. You can view your orders in the "Account" section of the Website.

2.5 When you submit the order form you will be informed that submitting it implies an obligation to pay the price indicated. Before submitting it, you will be able to identify and correct any data entry errors.

2.6 The language available for concluding the contract with the Seller is English.

2.7 Once the contract has been concluded, the Seller will process your purchase order.

2.8 The Seller may decline to process purchase orders where:

  • the orders do not provide sufficient guarantees of solvency;
  • the orders are incomplete or incorrect;
  • the Products are not available;
  • there is a suspicion or report of fraudulent or unlawful activity, including purchases presumably made for commercial purposes;
  • obligations arising from a previous contract with the Seller have not been fulfilled.

In these cases we will inform you by email that the contract has not been concluded, stating the reasons. If the Products are no longer available when the order form is sent, the Seller will inform you promptly and in any case within thirty (30) days of the day after the order was submitted. If you have already paid, the Seller will refund the amount paid without undue delay and the contract will be terminated.

2.9 By submitting the order form you accept and undertake to comply with these General Terms and Conditions of Sale in your dealings with the Seller. If you do not agree with any of these terms, please do not submit the order form.

2.10 By submitting the order form you confirm that you are aware of and accept the General Terms and Conditions of Sale and the other information on the Website, including information referred to by links, such as the Privacy Policy and the Refund Policy.

2.11 Once the contract has been concluded, the Seller will send you an order confirmation by email with a summary of the purchase and links to the General Terms and Conditions of Sale and the Refund Policy.

3. Guarantees and product prices

3.1 The Seller does not sell used or irregular Products, or Products of a quality lower than the corresponding standards on the market.

3.2 The essential characteristics of the Products are presented on the Website in each product page. There may be slight differences between the Products delivered and those shown on the Website or in the catalogue, particularly for handcrafted Products, whose production cannot be fully uniform, or for Products adapted as a result of technical developments. Such differences, if they do not concern the essential characteristics of the Products and do not affect their quality, cannot justify the cancellation of the order or the refusal of delivery. Due to differences in colour rendering between browsers and screens, the Seller cannot guarantee a perfect representation of the Products in the photographs published on the Website.

3.3 The sale prices of the Products, the shipping costs (in euros) and the payment methods are those shown on the Website. The Seller reserves the right to change prices at any time; the price applied to your order is the one shown when the order is submitted.

3.4 Orders for delivery to countries other than those that can be selected when ordering cannot be accepted.

3.5 All Products carry an identification code. Please do not remove it from the Products purchased, of which it forms an integral part.

3.6 If you exercise the right of withdrawal, the Seller may reduce the refund for Products without their identification code, altered in their essential characteristics or damaged, as provided in clause 7.6.

3.7 All Products sold by the Seller are covered by the legal guarantee of conformity of twenty-four (24) months from delivery. To use it, notify the Seller of the defect in writing, attaching proof of purchase (invoice or order confirmation). In the event of a lack of conformity you are entitled to have the Product repaired or replaced free of charge, with shipping costs paid by the Seller. If these remedies are impossible or disproportionately costly, you are entitled to a price reduction or to terminate the contract.

Without prejudice to the rights arising from the legal guarantee, Products made to measure or personalised at the Customer's request cannot be returned, exchanged or refunded.

The following are excluded from the guarantee:

  • damage resulting from normal wear and tear, in relation to the nature, function, composition and price of the Product;
  • the slight differences described in clause 3.2;
  • Products used excessively intensively or for purposes other than private use;
  • defects resulting from incorrect installation, assembly, storage or keeping.

4. Price: payment methods and terms

4.1 The price of the Products and the related shipping costs can be paid using one of the methods shown at checkout.

4.2 Payment data (for example card number and expiry date) are managed directly by the payment service providers (Shopify Payments, PayPal, Klarna and the others shown at checkout), and neither the Seller nor third parties have access to them. The Seller uses payment information exclusively to complete the purchase, to issue any refunds and, where necessary, to prevent fraud or report it to the competent authorities.

4.3 If you pay by bank transfer, you will receive an order confirmation email containing the bank details. The goods will be reserved for 7 days and the order will be shipped once payment has been received. If payment is not received within 7 days, the order will be considered cancelled.

4.4 If you pay by credit card, PayPal, instalments or bank transfer and decide to cancel the order before it is shipped, 2% of the amount will be withheld from the refund to cover bank charges.

4.5 Cash on delivery is only available for deliveries in Italy.

5. Shipping and delivery of the Products

5.1 The Products will be delivered to the address given in the order, within the times and in the manner indicated on the Website and in the Shipping Policy.

5.2 Once the order has left our warehouse it can no longer be cancelled or changed; you still have the right of withdrawal under clause 7, with the return costs paid by you.

5.3 Delivery is completed upon signature confirming receipt of the Products at the address given. The risk of loss of or damage to the Products, for reasons not attributable to the Seller, passes to the Customer only when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods.

5.4 The standard service is kerbside delivery. You can follow the shipment using the tracking link you will receive by email. The courier is not required to contact you before delivery; if you are not at home, a second attempt is made free of charge. Additional services (delivery by appointment, delivery to your floor, release from storage, further delivery attempts, delivery to a different address, etc.) are charged for and will be billed if requested.

5.5 On delivery:

  • check immediately that the packaging is intact and sealed; if the packaging is damaged you may refuse the delivery or accept it by signing "with reservation" and describing the damage;
  • if the order consists of several parcels, check their number against the order confirmation.

5.6 If the packaging is intact, we recommend opening it without destroying it: it will be useful if you decide to exercise the right of withdrawal. Then check that the goods are intact and as ordered.

5.7 Any damage or defects must be reported to the Seller within 8 days of delivery by writing to info@rattatanshop.mt, attaching photos or videos of the product and the packaging. In any case, the rights arising from the legal guarantee of conformity under clause 3.7 remain unaffected.

6. Customer service

For any information you can contact customer service at info@rattatanshop.mt or on WhatsApp +356 9901 4625, Monday to Friday 08:30–13:00 and 14:00–17:30.

7. Right of withdrawal

7.1 You have the right to withdraw from the contract, without penalty and without giving any reason, within fourteen (14) days of the day on which you received the Products.

7.2 To exercise the right of withdrawal, you must send the Seller, before this period expires, a clear statement of your decision to withdraw, by writing to info@rattatanshop.mt and stating the order number and the Products to be returned. You may use the model withdrawal form at the end of these Terms, but it is not obligatory.

7.3 After notifying your withdrawal, you must return the Products by handing them to the courier within fourteen (14) days of the notification, to the following address: Siediti Fuori S.r.l. – Operational site, Via Ca' Ferri 45, 35020 Casalserugo (PD), Italy.

7.4 The costs of returning the Products are paid by you. You can choose between two options:

  • Collection arranged by the Seller: at your request, the Seller arranges collection of the Products by its courier. The cost of collection will be communicated to you before proceeding and will be deducted from the amount to be refunded.
  • Return by your own means: you can return the Products with a courier of your choice, at your own expense, provided the shipment is trackable. In this case the risk of loss of or damage to the Products during transport is yours; we recommend keeping the proof of shipment.

7.5 The Products must be returned complete with accessories and instructions, with the identification code, packed suitably for transport and preferably in the original packaging.

7.6 You may handle the Products only to the extent necessary to establish their nature, characteristics and functioning, as you would in a shop. You are liable for any diminished value of the Products resulting from other handling. In this case the Seller will inform you by email of the amount to be deducted from the refund, in proportion to the diminished value found. Within 14 days of that communication you may choose to take the Products back, at your own expense, in the condition in which they were returned, waiving the refund.

7.7 The right of withdrawal does not apply to Products made to measure or personalised at the Customer's request.

8. Refund times and methods

8.1 The Seller will refund all payments received for the returned Products, including standard delivery costs, within fourteen (14) days of the date on which it received your notice of withdrawal. If you chose collection arranged by the Seller, its cost will be deducted from the refund, as stated in clause 7.4.

8.2 Additional costs for supplementary delivery services chosen by the Customer (for example delivery by appointment, delivery to your floor, insured shipping, gift wrapping) are not refundable.

8.3 The Seller may withhold the refund until it has received the Products or until you have supplied evidence of having sent them back, whichever is earlier. On receipt, the Seller checks the condition of the returned Products as provided in clause 7.

8.4 The refund is made using the same means of payment used for the purchase, unless otherwise agreed with the Customer and provided the Customer does not incur any further costs. If the recipient of the Products is different from the person who paid, the refund will be made to the person who paid.

9. Events beyond the Seller's control

The Seller will not be liable for any failure or delay in performing its contractual obligations caused by events beyond its reasonable control ("Force Majeure Event"). Force Majeure Events include, by way of example:

  • strikes, lockouts or other industrial action;
  • civil commotion, riots, invasions, terrorist attacks or threats of attacks, war (whether declared or not) or threat of war;
  • fire, explosion, storm, flood, earthquake, epidemic or other natural disaster;
  • impossibility of using public or private means of transport;
  • impossibility of using public or private telecommunications networks;
  • measures taken by national, European or international authorities.

The Seller's obligations are suspended for the duration of the Force Majeure Event and the relevant deadline is extended by a period equal to that duration. The Seller will do whatever is reasonably possible to bring the Force Majeure Event to an end or to find a solution enabling it to perform its obligations.

10. Privacy

10.1 Information on how we process your personal data is contained in the Privacy Policy.

10.2 For any request concerning the processing of personal data you can write to info@rattatanshop.mt or to the Seller's registered office: Siediti Fuori S.r.l., Via G. Medici 9, 35138 Padua (PD), Italy.

11. Applicable law and dispute resolution

11.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), with specific reference to distance contracts, and by Legislative Decree no. 70 of 9 April 2003 on electronic commerce.

11.2 The use of the Website and relations between the Customer and the Seller concerning orders placed on the Website are governed by Italian law, without prejudice to the mandatory consumer protection rules of the country in which the consumer is habitually resident.

11.3 In any case, the mandatory rules on jurisdiction protecting consumers apply: the consumer may bring proceedings against the Seller before the courts of their place of residence or domicile.

12. Changes and updates

The Seller reserves the right to change and update these General Terms and Conditions of Sale at any time. The new terms will take effect from the date of publication on the Website and will apply to orders placed thereafter.

13. Intellectual property and sale prices

The terms "Website" and "Material" mean, by way of example and without limitation, the Website, the software, the layout, the structure and organisation of the content, and any material reproduced or made available to the public through the Website, including information, data, photographs, images, illustrations, texts, videos, audio, designs, distinctive signs, logos, trademarks and sale prices (the "Material").

The Material published on the Website, in any format, including trademarks, domain names, designs and models, patents and copyright, even if not registered, is protected and owned by the Seller. All rights reserved.

The Material presented on the Website is for information and promotional purposes only.

It is not permitted, in any form and for any purpose, even in part, to reproduce, publish, disclose, transmit, make available to the public, distribute, modify, create derivative works from or sell the Website or the Material.

Downloading or copying, where expressly authorised in writing by the Seller, does not confer any right over the Material or the software.

The Seller protects its intellectual property rights without territorial limits. Any use not expressly permitted is prohibited. The Seller's failure to exercise a judicial or extrajudicial remedy does not constitute consent to or tolerance of any infringement.

Breach of this provision entails a penalty of EUR 50,000.00 payable by the Buyer, without prejudice to compensation for further damage.

Resale to third parties by the Buyer at a price lower than that published by the Seller on the Website or on the other sales platforms it uses also constitutes a breach of these General Terms and Conditions of Sale.

14. Seller information

Siediti Fuori S.r.l.
Registered office: Via G. Medici 9 – 35138 Padua (PD), Italy
Operational site: Via Ca' Ferri 45 – 35020 Casalserugo (PD), Italy
Tel. +39 049 8749434 – Fax +39 049 8740537
Email: info@rattatanshop.mt
Companies Register, tax code and VAT number: IT 05406580281
R.E.A.: PD no. 465168

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Siediti Fuori S.r.l., Via Ca' Ferri 45, 35020 Casalserugo (PD), Italy – info@rattatanshop.mt:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.