Terms of service

This page (together with the documents referred to herein) sets out the terms and conditions under which the products (the “Products”) listed on the website www.rattatanshop.fr (hereinafter, the “Website”) are supplied to the Customer.

Please read these terms and conditions carefully (the “General Terms and Conditions of Sale”) before ordering any Products from the Website.

These General Terms and Conditions of Sale apply to all orders received and accepted by the company SIEDITI FUORI S.R.L. and form an integral part of such orders, unless expressly derogated in the orders themselves:

1. COMMERCIAL POLICY

2. HOW THE CONTRACT IS CONCLUDED WITH THE SELLER

3. WARRANTIES AND PRODUCT PRICING INFORMATION

4. PRICE: PAYMENT METHODS AND TERMS

5. SHIPPING AND DELIVERY OF PRODUCTS

6. CUSTOMER SUPPORT

7. RIGHT OF WITHDRAWAL

8. REFUND TIMES AND METHODS

9. EVENTS OUTSIDE THE SELLER’S CONTROL

10. PRIVACY

11. APPLICABLE LAW AND DISPUTE RESOLUTION

12. CHANGES AND UPDATES

13. INTELLECTUAL PROPERTY AND RESALE PRICES

14. SELLER INFORMATION

 

The offer and sale of Products on the Website are governed by these General Terms and Conditions of Sale.

The Products purchased on the Website are sold directly by the company Siediti Fuori S.r.l. ("the Seller"), with its registered office in Italy, Via G. Medici, no. 9 – 35138 Padua (PD), registered with the Companies Register, Tax Code and VAT No. IT05406580281.

You can request any information through our support services by accessing the Contact section.

Please remember that you can always contact the Seller by email at: shop@sieditifuri.it

For any other legal information, please consult the following sections: Terms of Use, Privacy Policy and Right of Withdrawal.

1. COMMERCIAL POLICY

1.1 The Seller offers Products for sale on the Website and carries out its e-commerce activity exclusively towards end users who qualify as “consumers”.

1.2 When we refer to a “consumer”, we mean any person acting on the Website for purposes that are not related to their commercial, business, craft or professional activity, if any. If you are not a “consumer”, please refrain from entering into commercial transactions on the Website.

1.3 In line with its commercial policy, the Seller reserves the right not to process orders received from persons who are not “consumers” and/or orders that do not comply with its commercial policy.

1.4 These General Terms and Conditions of Sale exclusively govern the offer, submission and acceptance of purchase orders for Products on the Website between Website users and the Seller.

1.5 The General Terms and Conditions of Sale do not govern the provision of services or the sale of Products by parties other than the Seller that may be present on the Website via links, banners or other hyperlinks. Before placing orders and purchasing products and services from third parties, we recommend that you check their terms and conditions of sale, as the Seller is not responsible for the provision of services by third parties or for the conclusion of e-commerce transactions between Website users and third parties.

2. HOW THE CONTRACT IS CONCLUDED WITH THE SELLER

2.1 To enter into a contract to purchase one or more Products on the Website, you must complete the order form in electronic format and submit it online, following the relevant instructions.

By placing an order through the Website, the Customer confirms that they:

•  ▪ have the legal capacity to enter into binding contracts;
•  ▪ are at least 18 years of age;
•  ▪ purchase the Products for personal, non-commercial use.

 

2.2 Before proceeding with the purchase of Products you will be asked to read these General Terms and Conditions of Sale and the Right of Withdrawal information carefully. We will also provide a summary of the commercial and contractual conditions applicable to the purchase of Products, including a reference to these General Terms and Conditions of Sale and a summary of the essential characteristics of each ordered product with its price (including all applicable taxes or duties), the payment methods available for each product, the delivery methods for purchased Products, how complaints are handled, shipping and delivery costs, as well as the Seller’s contact details and geographic and email address, and the date by which the Seller undertakes to deliver the goods. We will also provide a summary of the conditions and procedures for exercising your right of withdrawal, and the methods and timelines for returning purchased products. You will also be informed of the circumstances in which you will lose the right to withdraw from the contract. Where applicable, you will be informed that, in case of withdrawal, you will bear the cost of return shipping. In any case, you will be reminded of the existence of the legal guarantee of conformity, provided with the contact details of our after-sales support service, and reminded of the possibility of using the independent, institutional conciliation service “RisolviOnline”, provided by the Arbitration Chamber of the Milan Chamber of Commerce.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide a summary of the essential characteristics of each ordered product, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a delivery method different and/or faster than the standard one). The contract is concluded when the Seller receives your order form electronically, subject to verification of the accuracy of the information related to your order.

2.4 The order form will be stored in our database for the time necessary to process orders and in any case within the limits set by law. You can access your order form by consulting the “My order” section.

2.5 When submitting the order form, you will be informed that submission implies the obligation to pay the indicated price. Before submitting the order form, you will also be asked to identify and correct any data entry errors.

2.6 The language available to conclude the contract with the Seller is Italian.

2.7 Once the contract has been concluded, the Seller will process your purchase order.

2.8 The Seller, at its sole discretion, may refuse to process your purchase orders when:

•  ▪ your orders do not provide sufficient guarantees of solvency;
•  ▪ your orders are incomplete or incorrect;
•  ▪ the products are unavailable;
•  ▪ there is suspicion or a report of fraudulent or unlawful activity, including purchases presumed to have been made for commercial purposes;
•  ▪ you have failed to fulfil obligations arising from a previous contract with the Seller.

 

In such cases, we will notify you by email that the contract has not been concluded and that the Seller has not processed your purchase order, stating the reasons. If the products displayed on the Website are no longer available or for sale at the time of your last access to the Website or at the time of submission of the order form, the Seller will promptly inform you, and in any case within thirty (30) days from the day following the day on which you submitted your order to the Seller, of any unavailability of the ordered products. If the order form has been submitted and the price paid, the Seller will refund, without undue delay, the amount already paid and the contract will be deemed terminated between the parties.

2.9 By submitting the order form electronically you unconditionally accept and agree to comply, in your dealings with the Seller, with these General Terms and Conditions of Sale. If you do not agree with any of the terms set out in these General Terms and Conditions of Sale, please do not submit the order form for the purchase of Products on the Website.

2.10 By submitting the order form, you confirm that you have read and accepted these General Terms and Conditions of Sale and the additional information contained on the Website, including information referenced via links, such as the Terms of Use, the Privacy Policy and the Right of Withdrawal information.

2.11 Once the contract is concluded, the Seller will send you, by email, a receipt for the purchase order, containing these General Terms and Conditions of Sale and the summary document on the Right of Withdrawal, and therefore all the information already included in the summary of the commercial and contractual conditions displayed before proceeding with the purchase.

3. WARRANTIES AND PRODUCT PRICING INFORMATION

3.1 The Seller does not sell used Products, irregular items or items of lower quality than the corresponding standards offered on the market.

3.2 The essential characteristics of the Products are presented on the Website within each product page.

There may be differences between the delivered Products and those shown on the Website or in the catalogue, particularly with respect to handcrafted items for which complete production uniformity cannot be guaranteed, or items that have been modified due to technical or technological developments. Such differences, where they do not affect the essential characteristics of the Products and do not impact their quality, cannot justify cancellation of the order or refusal of delivery. Since we cannot guarantee a perfect representation of the Products on the Website and/or in catalogues—particularly due to differences in colour rendering by internet browsing software and/or display screens—the Seller cannot be held responsible for any inaccuracies in the photographs shown on the Website.

3.3 The sale prices of the products (in Euro), shipping costs (in Euro) and payment methods are those indicated on the Website. The Seller reserves the right to change the sale prices of Products indicated on the Website at any time. Please check the final sale price before submitting the relevant order form.

3.4 Purchase requests from countries not included among those shown on the splash page cannot be accepted by the Seller.

3.5 All products have an identification code. Please do not remove the identification code from the purchased Products, as it forms an integral part of them.

3.6 In case you exercise your right of withdrawal, the Seller has the right not to accept the return or not to refund the full amount paid for the purchase in relation to Products that do not have the identification code, or that have been altered in their essential characteristics and quality, or that have been damaged, as further clarified in paragraph 7.10.

3.7 All Products sold by the Seller are covered by the statutory warranty of twenty-four (24) months for lack of conformity, manufacturing defects, material defects or design defects, in accordance with applicable law. The defect must be reported to the Seller in writing within two (2) months of discovery. To benefit from the warranty, you must provide the original invoice. In case of lack of conformity, you are entitled to request repair or replacement of the Product. If such remedies are impossible or excessively burdensome, you are entitled to a reduction of the price paid or termination of the sales contract, pursuant to Art. 130 of the Italian Consumer Code.

Without prejudice to rights arising from the warranty, custom-made Products or Products subject to a special order cannot, under any circumstances, be returned, replaced or refunded.

Are excluded from the warranty:

•  ▪ damage resulting from normal wear and tear, considering the nature, function, composition and price of the Product;
•  ▪ minor differences found on Products, such as those defined in Article 3.3 of these sales conditions;
•  ▪ Products used too intensively or for purposes other than private use;
•  ▪ any defect resulting from incorrect installation, storage, preservation or assembly.

 

4. PRICE: PAYMENT METHODS AND TERMS

4.1 To pay for the Products and the related shipping and delivery costs, you may use one of the methods indicated in the order form.

4.2 In case of payment by credit card, financial information (for example, credit/debit card number or expiry date) will be handled by PayPal Inc., which provides remote electronic payment services, without any third party being able to access it in any way. Such information will never be used by the Seller except to complete the procedures related to your purchase and to issue refunds in case of return of Products following the exercise of your right of withdrawal, or where necessary to prevent or report fraud to the police authorities. The purchase price and shipping costs, as indicated in the order form, will be charged to your account at the time the purchased Products are shipped.

4.3 In case of payment by bank transfer, you will receive an order confirmation email containing the bank details.
The goods will be reserved for 7 days and the order will be processed once payment has been received. If payment is not received within 7 days, the order will be considered cancelled.

4.4 In case of payment by credit card, PayPal, instalment payments or bank transfer, if the buyer decides to cancel the order, a 2% banking fee will be retained at the time of refund.

4.5 In case of cash on delivery, the order is considered final and cannot be cancelled once our order confirmation has been received.
By choosing this payment method, the Buyer undertakes to collect and pay for the goods, and the package cannot be refused for any reason.
At the time of purchase, the Buyer must provide a correct, complete and valid shipping address for delivery.
The courier is not required to call before delivery.
The courier does not have specific delivery time slots and it is not possible to choose an exact delivery time: you must therefore be available at the delivery address.
The Seller is not liable, under any circumstances, for non-delivery of the Product.
With this method, payment can only be made in cash.
Failure to deliver the Product due to refusal, incorrect shipping address or inability to reach the Customer will result in the charging of shipping costs (outbound, storage and return) for a minimum amount of €30.00, at the Customer’s expense.
In case of non-payment of such costs, the Seller will proceed with enforced recovery of the amounts due, with additional costs and reporting to the competent authorities.

5. SHIPPING AND DELIVERY OF PRODUCTS

Products will be delivered within the timeframe and according to the methods indicated on the Website.
You may choose to have the purchased items delivered to the selected address, chosen among those indicated on the Website.

If an order is marked as SHIPPED it can no longer be cancelled or modified, unless you pay the return shipping costs.

To learn the specific shipping and delivery methods for Products, please consult the online order form procedure: the instructions contained therein form an integral and substantial part of these General Terms and Conditions of Sale and are therefore deemed fully known and accepted by you at the time of submitting the order form.

For the purposes of these General Terms and Conditions, delivery of the Product(s) is deemed completed upon the signature confirming receipt of the Product(s) at the indicated delivery address. The risk of loss or damage to the Product(s) for reasons not attributable to the Seller passes to the Customer only when the Customer, or a third party designated by the Customer and different from the carrier, physically takes possession of the goods.

Our standard service provides for kerbside delivery only. We recommend checking the tracking for more specific delivery details. The courier has the customer’s phone number for emergencies but is not required to contact the customer before arrival. In case of absence, the courier will attempt a second delivery free of charge. All extra services such as scheduled delivery, storage release, delivery to floor, further delivery attempts, deliveries to other addresses, etc. are subject to a fee and will be charged afterwards if required. 

Upon delivery of the Product:

• you must immediately check the integrity and sealing of the packaging and, if necessary, either refuse delivery or accept it with an explicit reservation, specifying to the Seller the reasons and the nature of the issue.
• if the Product consists of multiple parts, you must check the number of parcels and compare it with your online order confirmation.

If the packaging is intact and the number of parcels is correct (if more than one), you must open it/them without destroying the packaging (useful if you decide to exercise the right of withdrawal).

Once you have confirmed that nothing is missing, you must verify the integrity and conformity of the goods.

If any defects are found, you must report and document (with photos/videos) the defect, specifying its nature to both the courier and the Seller, who reserve the right to verify what has been reported and documented.

In such cases you have the right to:

1. take action against the courier in case of wilful misconduct or gross negligence. In this case, the damage must be reported as soon as it is discovered and no later than 8 days from receipt of the goods.
2. take action against the Seller only where the Seller has failed to ensure, through packaging, the necessary protection to safeguard the integrity of the product.

 

6. CUSTOMER SUPPORT

You can request any information through our support services: please contact the Contact section.

7. RIGHT OF WITHDRAWAL

7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without having to provide a reason, within fourteen (14) days from the day you receive the Products purchased on the Website. In certain specific cases, duly indicated in the Right of Withdrawal section, it may be possible to exchange the chosen product for another.

7.2 To withdraw from the contract, you must complete the Return Form in full (download the PDF here) and send it to the Seller by writing to: info@rattatanshop.fr

7.3 Once you have exercised your right of withdrawal, you must return the Products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you informed the Seller of your decision to withdraw from the contract.

7.4 The only costs you will bear are those for returning the purchased Products, unless the Seller expressly waived such costs at the time of purchase and provided you use the carrier indicated by the Seller.

7.5 If you decide to use the carrier indicated by the Seller, you will be required to pay the return shipping costs, at your own expense, for the purchased Products.

7.6 If you decide to use a shipping method different from the one indicated by the Seller, you must still pay the return shipping costs yourself.

7.7 The Right of Withdrawal—besides compliance with the terms and methods described above—is correctly exercised only if all of the following conditions are fully met:

a. the explicit statement of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receiving the Products;

b. the Products must not have been used;

c. the identification code must still be attached to the Products;

d. the Products must be returned in their original, intact packaging;

e. the returned Products must be handed over to the carrier within fourteen (14) days from when you informed the Seller of your decision to withdraw;

f. the Products must not be damaged.

7.8 If the Right of Withdrawal is exercised in accordance with the methods and timelines set out in this paragraph 7, the Seller will refund any amounts already collected for the purchase of the Products, in accordance with the terms and methods provided.

7.9 Refunds will be issued as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller becomes aware of the exercise of your right of withdrawal. We will initiate the refund procedures after verifying that the above terms and conditions have been correctly met, as indicated in paragraph 8.

7.10 If the methods and timelines for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the amounts already paid to the Seller. Within 14 days from the email notifying you that the return has not been accepted, you may choose to have the Products shipped back to you at your own expense in the condition in which they were returned to the Seller, by notifying the Seller, according to the instructions you will receive. Otherwise, the Seller may retain the Products as well as the amounts already paid for their purchase. If the conditions set out in paragraph 7.7 above are not met, you will not be entitled to a full refund of the amounts already paid to the Seller. You will, in fact, be responsible for any diminished value of the returned Products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. In this case, a percentage between 10% and 90% of the amounts paid for the returned Products will be deducted from the refund, as specifically communicated to you by the Seller via email. Within 14 days from the email indicating the amount deducted, you may choose to have the Products shipped back to you at your own expense in the condition in which they were returned to the Seller, by notifying the Seller according to the instructions you will receive. Otherwise, the Seller may retain the Products and an amount corresponding to the percentage deducted from the refund.

8. REFUND TIMES AND METHODS

8.1 After the Products are returned, the Seller will carry out the necessary checks to verify that they comply with the conditions and timelines set out in paragraph 7.

If the checks are successful, the Seller will send you an email confirmation of acceptance of the returned Products.

If the checks are not successful, the Seller will inform you by email that a decrease in the value of the returned Products has been found due to your failure to comply with the conditions set out in paragraph 7. The Seller will also inform you of the amount that will be deducted from the sums paid for the returned Products, while preserving, alternatively, the possibility of having the Products shipped back to you at your own expense in the condition in which they were returned to the Seller, as provided in paragraph 7.

8.2 Regardless of the payment method you used, the full or partial refund will be initiated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller becomes aware of the exercise of your right of withdrawal, subject to verification that the withdrawal was correctly exercised and that the returned Products have been checked.

8.3 The Seller will issue the refund using the same payment method used for the purchase of the returned Products, unless you have expressly agreed with the Seller to use a different method, provided that you do not incur any additional costs as a result of the refund. If there is no match between the recipient of the Products indicated in the order form and the person who paid the amounts due for their purchase, the refund in case of withdrawal will in any case be made to the person who made the payment.

8.4 The value date of the refund is the same as the debit date; therefore, you will not incur any loss in terms of bank interest.

8.5 The Seller reserves the right to designate the carrier for the return of Products following a return request.
By using the pre-printed adhesive label included in the parcel containing the Products, you may return the Products to the Seller.

8.6 If you choose to use a carrier different from the one indicated by the Seller, you will bear the necessary costs and any liability in case of loss or damage to the Products during transport, in accordance with the methods and timelines provided for exercising the right of withdrawal.

8.7 The refundable amount excludes all shipping costs already incurred at the time of purchase, as well as any extra shipping services such as scheduled delivery, delivery to floor, insured shipping, gift wrapping and the cash-on-delivery service fee.

9. EVENTS OUTSIDE THE SELLER’S CONTROL

The Seller will not be liable, for any reason, for any failure or delay in performing any contractual obligation caused by events outside its reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond the Seller’s reasonable control, including, by way of example and without limitation:

•  ▪ strikes, lockouts or other industrial actions;
•  ▪ civil commotion, riots, invasion, terrorist attacks or threats of terrorist attacks, war (declared or not), threats of war or preparation for armed conflict;
•  ▪ fire, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters;
•  ▪ inability to use railways, shipping, aircraft, motor transport or other means of public or private transportation;
•  ▪ inability to use public or private telecommunications networks;
•  ▪ measures of any kind and nature (by way of example: acts, decrees, ordinances, rules, regulations, limitations/restrictions) issued by national, European or international authorities of judicial, administrative, accounting, economic or health nature.

 

The performance of any obligation by the Seller is deemed suspended for the duration of the Force Majeure Event, and the time for performance will be extended for a period equal to the duration of such event. The Seller will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that enables it to fulfil its contractual obligations despite the Force Majeure Event.

10. PRIVACY

10.1 You can obtain information on how we process your personal data by accessing the Privacy Policy.

10.2 We also recommend that you read our Terms of Use, as they contain important information on how we handle our users’ personal data and the security systems we adopt.

10.3 For any further information on our Privacy Policy, you can send requests to: info@rattatanshop.fr or to the address of the Seller’s registered office: Siediti Fuori S.r.l., Via G. Medici, no. 9 – 35138 Padua (PD), Italy.

11. APPLICABLE LAW AND DISPUTE RESOLUTION

11.1 These General Terms and Conditions of Sale are governed by Italian law, and in particular by Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), Chapter I “Consumer rights in contracts”, with specific reference to distance selling regulations, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects relating to e-commerce.

11.2 Use of the Website, the relationships between buyers and the Seller in relation to orders placed through the Website and sales concluded through this method, as well as the contractual documentation referred to in the previous Article 10, are governed by Italian law.

For disputes with consumer buyers, as defined by applicable legislation, the European Commission provides consumers with the Online Dispute Resolution (ODR) platform to resolve disputes out of court (Art. 14(1) of Regulation (EU) 524/2013). Consumers can submit a complaint at the following link: http://ec.europa.eu/consumers/odr/.

In any case, mandatory consumer protection rules on applicable jurisdiction remain in force. In particular, consumers, as defined by applicable legislation, may bring proceedings against the Seller before the courts of their place of residence or domicile.

12. CHANGES AND UPDATES

The Seller reserves the right to amend and update these General Terms and Conditions of Sale at any time. The new General Terms and Conditions of Sale will be effective from the date of publication on the Website.

 

13. INTELLECTUAL PROPERTY AND RESALE PRICES

The terms “Website” and “Materials” mean, respectively and by way of example and without limitation, the website www.rattatanshop.fr, the software, the implementation and use of the Website, the layout, structure and organisation of the Website content, as well as any Materials reproduced and/or made available to the public therein, including in particular the collection and organisation of information, data, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, distinctive signs, logos, trademarks, distinctive elements, resale prices or any other Materials reproduced and/or made available through the Website (“Materials”).

Materials published— in any format—on the Website, in whole or in part, including—by way of example and without limitation—trademarks, domain names, designs and models, patents and copyrights, even if unregistered, are protected and owned by the Company. All rights are reserved.

The Materials presented on the Website are provided solely for informational and/or promotional purposes for commercial aims.

It is not permitted, in any form and/or by any means and for any purpose, even in part and whether temporary or permanent, to carry out any of the following operations relating to the Website and any Materials on the Website or the related software: reproduce, publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add or otherwise modify, create and/or use derivative works or works inspired by, sell or participate in any way in the sale.

Downloading or copying, where expressly authorised in writing by the Company, does not result in the acquisition by the User of any right, title or interest in the Materials or the software.

The Company is committed to preserving, enforcing and protecting its intellectual property rights without territorial limits, and to firmly opposing any violations in order to ensure its assets are promptly preserved and fully respected. Any use not expressly permitted under these Terms of Use must be considered prohibited. The Company’s failure to pursue any remedy, whether judicial or extrajudicial, shall not constitute tacit consent or tolerance of any breach of the Website’s Terms of Use and/or the Company’s intellectual property rights.

Violation of this provision will result in a penalty payable by the Buyer, with immediate payment in favour of the Company of the amount of €50,000.00, without prejudice to the Seller’s right to claim greater damages.

 

A further breach of these general terms and conditions is the resale by the Buyer to third parties at a price lower than the purchase price published by the Company on its website or indicated on the various online platforms it uses for sales.

14. SELLER INFORMATION

Company: Siediti Fuori S.r.l.

Registered office: Via G. Medici, 9 – 35138 Padua (PD)

Operating office: Via Ca’ Ferri, 45 – 35020 Casalserugo (PD) Tel.: +39 049 8749434

Fax: +39 049 8740537

Companies Register No. 05406580281

Tax code and VAT No.: IT 05406580281

R.E.A.: PD no. 465168